शुल्क वापसी की नीति
Return & Refund Policy
Last Updated: 29-08-2026
At LunoraKart, we want you to shop with confidence. If you receive an eligible product that is damaged, defective, incorrect, or otherwise qualifies for a return under this policy, we're here to help.
1. Return Eligibility
To be eligible for a return, the product generally must:
- Be returned within 7 DAYS of delivery
- Be unused and in its original condition, unless the product is defective or damaged
- Include original packaging, tags, accessories, manuals, and other included items where applicable
- Be accompanied by proof of purchase or order details
Certain products may have specific return requirements due to their nature.
2. Return Timeframe
Return requests must be submitted within [7 DAYS] from the date of delivery.
Requests submitted after this period may not be accepted unless required by applicable law or approved by us in exceptional circumstances.
3. How to Request a Return
To request a return, contact:
Whatsapp-6305096243
Please include:
- Order number
- Customer name
- Product name
- Reason for return
- Photographs/videos where relevant
Our customer service team will review the request and provide return instructions if the request is eligible.
Please do not send products back without receiving return instructions from us.
4. Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be processed within [48HRS].
The actual time taken for the refund to appear in your bank account, card, or payment method may depend on the payment provider or financial institution.
5. Exchanges
Where available, we may offer an exchange for an eligible product.
Exchange availability depends on:
- Product availability
- Product condition
- Reason for exchange
- Applicable return eligibility requirements
If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund, subject to applicable law and this policy.
6. Damaged or Defective Products
If your product arrives damaged, defective, or incorrect, please contact us at [whatsapp-6305096243 ] as soon as possible, preferably within [24 HRS] of delivery.
We may request photographs, videos, packaging information, or other details to verify the issue.
Depending on the circumstances, we may provide:
- Replacement
- Exchange
- Refund
- Another appropriate remedy
7. Wrong Product Received
If you receive a product different from what you ordered, please contact us at [whatsapp-6305096243]
After verification, we will work with you to resolve the issue.
8. Non-Returnable Items
Unless required otherwise by applicable law, certain products may not be eligible for return, including:
- Products specifically marked as non-returnable
- Products that have been used, damaged, or altered by the customer
- Products returned without required accessories or packaging
- Products where return eligibility has expired.
For hygiene, safety, or product-specific reasons, certain personal-use or consumable products may have additional restrictions.
9. Return Shipping Costs
For approved returns due to a defective, damaged, incorrect, or otherwise seller-responsible issue, [Lunorakart] will [COVER/REIMBURSE] eligible return shipping costs, subject to verification.
For customer-requested returns, such as a change of mind, incorrect size, or ordering the wrong product, return shipping costs may be [PAID BY THE CUSTOMER / DEDUCTED FROM THE REFUND / FREE], subject to the product's eligibility.
10. Refund Deductions
Where permitted and applicable, refunds may be adjusted for:
- Non-refundable shipping charges
- Return shipping costs
- Missing accessories or components
- Damage caused after delivery
- Other applicable charges disclosed to the customer
We will not make deductions that are prohibited by applicable law.
11. Cancellation
If you wish to cancel an order, contact us as soon as possible at whatsapp-6305096243
Cancellation may not be possible once an order has been processed or dispatched.
If cancellation is accepted after payment, any applicable refund will be processed according to this policy and the payment provider's processing timelines.