Terms of service

Terms of Service

Last Updated: 29-078-2026

Welcome to LunoraKart. By accessing or using our website, you agree to be bound by these Terms of Service.

Please read these Terms carefully before placing an order.

1. General Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to provide accurate information when creating an account, placing an order, or communicating with us.

We reserve the right to refuse service, cancel orders, or restrict access where reasonably necessary, including in cases involving suspected fraud, misuse, unlawful activity, or violation of these Terms.

2. Account Terms

If you create an account with us, you are responsible for maintaining the confidentiality of your login information.

You are responsible for activities carried out through your account unless the activity resulted from circumstances outside your reasonable control.

Please notify us promptly if you believe your account has been accessed without authorization.

3. Pricing and Payment

All prices displayed on our website are shown in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice. However, price changes will not affect an order that has already been accepted and confirmed, except where required by law or where an obvious pricing error has occurred.

Applicable taxes, shipping charges, or other charges will be displayed during checkout where applicable.

We accept payment methods made available on our website.

You agree that the payment information you provide is accurate and that you are authorized to use the selected payment method.

4. Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, colours, dimensions, and other information are accurate.

However, minor differences may occur due to screen settings, lighting, manufacturing variations, packaging changes, or supplier updates.

If a product received materially differs from its description, please contact us in accordance with our Return and Refund Policy.

5. Order Acceptance

Placing an order does not automatically guarantee acceptance.

We reserve the right to accept, reject, or cancel an order where reasonably necessary, including because of:

  • Product availability
  • Pricing or listing errors
  • Payment issues
  • Incorrect customer information
  • Suspected fraud or unauthorized transactions
  • Shipping restrictions
  • Other legitimate business or legal reasons

If we cancel an order after payment has been received, we will initiate an applicable refund.

6. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery times are provided for guidance and may vary due to courier delays, weather, public holidays, remote locations, logistical disruptions, or circumstances beyond our reasonable control.

7. Returns and Refunds

Returns, exchanges, replacements, and refunds are governed by our Return and Refund Policy.

Customers should review that policy before placing an order.

Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded or restricted under applicable Indian law.

8. Prohibited Uses

You agree not to use our website to:

  • Violate any applicable law or regulation
  • Commit fraud or facilitate fraudulent activity
  • Attempt unauthorized access to our website or systems
  • Introduce malicious software or harmful code
  • Interfere with website security or functionality
  • Misrepresent your identity
  • Abuse promotions, discounts, refunds, or other offers
  • Scrape, copy, or reproduce website content without permission
  • Use our services for unlawful or abusive purposes

We may restrict or terminate access where we reasonably believe these Terms have been violated.

9. Intellectual Property

Unless otherwise stated, the content on our website, including our logo, branding, text, graphics, images, product content, designs, and website materials, belongs to or is licensed to LunoraKart.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by applicable law, LunoraKart will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or products purchased through it.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable Indian law.

Our liability, where legally permitted to be limited, will be limited to the amount paid by you for the relevant product or service giving rise to the claim.

11. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection and other mandatory legal rights, disputes arising from these Terms or your use of the website shall be subject to the jurisdiction of the competent courts at [CITY, STATE, INDIA].